Return of alleged defective items: DOA  (Dead on Arrival))

Units should be returned to us. In the case of new, DOA (Dead on Arrival) units, they should be returned immediately upon receipt. You should open and inspect them when they are received. We make sure items will power up before shipping, and go through limited testing, but actual use may turn up problems we cannot anticipate. 

Items that have been damaged by liquids or abuse will not be considered. We will inform whoever sent the item to us that it is not covered by warranty and that we will return if the shipping is paid to us in advance. Otherwise they will be scrapped.

Upon any return we will inspect the alleged defective unit and make sure that it was not harmed by impact or exposure to extreme circumstances, including, but not limited to water and other liquids. Particularly if there is damage to the case or evidence of liquids getting into the units after delivery. Any damage which occurred during shipment, we urge you to report this matter within 48 hours of delivery or your warranty will be null and void.

Returns will be sent to our dedicated repair team based here in the UK.

Upon receiving a request for a return RGA (Returned Goods Authorization)

 We will furnish a Returned Goods Authorization to be included with the return. In the case of a repair by an authorized repair facility, we will issue a Repair Order to accompany the unit. BE SURE AND INCLUDE THE RETURN ADDRESS when sending off these items.

In Any Case:

No replacement unit will be shipped out until the alleged defective units are received by our repair centre and inspected by the technician. This process may take up to 4-6 weeks. Usually defective items are replaced within 14 days or a refund granted.

Non-defective Returns - Items that are returned to us and are proven to be operating properly, or damaged by the customer will be held for 30 days. You will be informed of the fact they were not defective and asked what you would like for us to do with them. Goods will be returned on a pre paid shipping arrangement. Where the unit was returned as an ‘alleged’ DOA (Dead on Arrival). But is deemed to operate properly and not defective.. We WILL NOT reimburse the shipping costs to you.  It is in your best interests to inspect all goods upon receipt. Many ‘faulty’ problems can be ‘repaired’ by reading the manual.  

Damaged Shipments:

In the case of items damaged in shipment, we will file a claim with the carrier on your behalf.  We will do all we can to help you file a claim.

Each order is packed in bubble wrap then packaged in a padded envelope or taped box. Photos of each order are taken prior to final packing showing the goods, the package and the label.

When the carrier picks up the orders from us they agreed that they are packaged to their satisfaction, so any damages are their responsibility.

This Warranty Procedures page is considered part of, and is linked to our Terms and Conditions that you agree to when first registering to buy from us. At that time you are acknowledging that you have read and agree to these procedures.